Privacy policy

Die Braai Gat operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Die Braai Gat is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

Contact details: your name, billing/shipping address, phone number, and email address
Financial information: credit/debit card details, payment method, and transaction info
Account information: username, password, preferences, and account settings
Transaction information: product views, purchases, returns, and wish list contents
Communications with us: including customer support inquiries
Device information: IP address, browser type, device ID, and connection details
Usage information: interaction with our website, navigation history, and time of use

Personal Information Sources

We may collect your personal information from:

Direct interactions with you (e.g., purchases, support requests, account creation)
Automated technologies like cookies when you browse our website
Service providers acting on our behalf (e.g., Shopify, payment processors, courier partners)
Marketing or business partners, where lawful and with consent

How We Use Your Personal Information

Depending on your interaction with the Services, we use your personal information to:

Provide, improve and personalise the Services
Fulfil orders and deliver products via services like BobGo
Process payments and handle returns or exchanges
Send order and account-related communication
Enable account creation and login functionality
Market relevant products and promotions via email or ads
Prevent fraud and enhance security
Comply with legal obligations and respond to law enforcement requests

How We Disclose Personal Information

We may disclose your personal information to the following third parties:

Shopify, our eCommerce platform provider
Service providers such as payment gateways, couriers (e.g., BobGo), IT vendors, and analytics providers
Marketing partners, if you’ve given consent
Government authorities, when required by law
Affiliated companies or in the event of a business restructure

South African Privacy Rights (POPIA Compliance)

In accordance with South Africa’s Protection of Personal Information Act (POPIA), South African residents have the right to:

Be informed of how their data is collected and used
Access personal information held about them
Request correction or deletion of inaccurate or outdated data
Object to or restrict the processing of their data in certain cases
Withdraw consent at any time, where processing is based on consent

To exercise any of the above rights, please email us at brandon@diebraaigat.co.za. We will respond within a reasonable time, as required by applicable law.

We will not share your personal information without your consent, unless required by law or in the legitimate interest of our business operations.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of majority in South Africa. If you are a parent or guardian and believe your child has provided us with their information, please contact us to request deletion.

Security and Retention of Your Information

We take reasonable steps to secure your personal information using physical, electronic, and procedural safeguards. However, no online transmission or storage is 100% secure.

We retain personal data for as long as necessary to:

Provide you with Services
Comply with legal obligations
Resolve disputes
Enforce agreements

Your Rights and Choices

Depending on your location and the laws applicable to you, you may have additional rights to:

Access or correct your data
Request the deletion of your data
Opt out of marketing emails using the unsubscribe link
Lodge a complaint with the Information Regulator (South Africa) if you believe your rights are being infringed

We may need to verify your identity before processing your request.

Third-Party Websites and Links

Our Services may contain links to external websites. We are not responsible for the content, privacy practices, or security of third-party platforms. Always review their policies before engaging.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or technological changes. When we do, we will revise the "Last updated" date and, where legally required, provide notice.